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Process of Creation and Implementation of Social Services Quality Standard in La Strada Czech Republic based on the example of Standard 3
 KEFURTOVÁ, Anna
The thesis focuses on the process of creation and implementation of Social Services Quality Standard based on the example of Standard 3 in the everyday work of La Strada Czech Republic{\crq}s social workers and points out aspects that are essential to be considered in its development. The theoretical part is based on the La Strada philosophy, social and personnel management, Social Services Quality Standards and on the methodology of the quality standard relating to the dealings with seekers of social services. Based on interviews with the organization{\crq}s social workers, the practical part then aims to assess the practical value of the methodology in dealings with clients.
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